How to Safely File a Labour Complaint in the UAE Without Any Legal Issues

Facing Problems at Work in the UAE? Here’s How to File a Complaint Safely and Legally

Working in the UAE gives many good chances, but sometimes problems can happen at work. These problems may include late salary payments, being forced to work too many hours, or being removed from your job unfairly. If you are facing such problems, don’t worry. There is a safe and legal way to report it in the UAE. This guide will help you understand how to file a labour complaint in the UAE without getting into any legal trouble.

Knowing the right steps will help protect your rights and keep things simple and safe.

When Should You File a Labour Complaint?

You can file a complaint if your employer:

• Does not pay your salary on time

• Makes you work extra hours without extra pay

• Reduces your leave or benefits unfairly

• Fires you for no valid reason

• Breaks any rule in your job contract

• Does not provide a safe or respectful workplace

The UAE labour law helps workers in both private and government jobs. Knowing your rights is the first important step.

Step 1: Try to Solve the Problem by Talking

Before going to the government, try talking to your employer. Many times, problems can be solved through a simple talk or message. This shows you are respectful and willing to settle things peacefully.

If the issue is not solved or continues, then you can make an official complaint.

Step 2: Contact MOHRE (Labour Office)

The UAE’s Ministry of Human Resources and Emiratisation (MOHRE) handles work-related complaints. You can contact them in several ways:

• MOHRE App (for Android and iPhone)

• MOHRE Website: https://www.mohre.gov.ae

• MOHRE Helpline: Call 600 590000

• MOHRE Service Center: Visit a nearby branch

Make sure to have:

• Your Emirates ID

• A copy of your labour contract

• Proof of your complaint (salary slips, messages, emails, etc.)

Step 3: Pick the Right Type of Complaint

When filing your complaint, be clear about the issue. Types of complaints can include:

• Salary problems (not paid or delayed salary)

• Unsafe or bad working conditions

• Contract problems (rules not followed)

• Termination (fired unfairly or no benefits)

• Harassment or discrimination

Be clear and respectful in your message. Don’t use angry words. Officers will read your complaint, so it should be polite and easy to understand.

Step 4: MOHRE Tries to Solve the Problem (Mediation)

After you file the complaint, MOHRE will try to solve it without going to court. This is called mediation. A MOHRE officer will talk to you and your employer to help you agree.

If both sides agree, the issue is solved and written in an agreement. This is the fastest and best way to end most issues.

Step 5: Go to Labour Court (If Problem Not Solved)

If you and your employer do not agree during mediation, MOHRE will give you a referral letter. You need to take this letter to the Labour Court within 14 days.

You may need a lawyer if the case is big or serious. The court takes more time but gives you a full chance to speak and show your documents.

Don’t worry—if your complaint is honest, the law will protect you.

Important Things to Remember

• You won’t get into legal trouble for filing a complaint if you are honest.

• MOHRE helps in many languages, which makes it easy for all workers.

• You can file a complaint from outside the UAE using online or phone services.

• Complaints are private. Your employer won’t know unless needed during investigation.

Easy Tips to Help You

• Keep all records: contracts, salary slips, chats, etc.

• Act fast: Don’t wait too long to file your complaint.

• Stay calm and respectful: It helps your case.

• Check your status often using the MOHRE app or helpline.

This guide helps you take the right action when facing problems at work in the UAE. Filing a complaint is your right, and it is safe when you follow the correct steps. Always speak up if something feels wrong at work—you are not alone, and help is available.

Disclaimer:

This article is provided by DXB News Network for general information purposes only. Readers are advised to consult official UAE authorities or legal experts for the most accurate and updated guidance.