WINGIE Launches AI Refund System for Airline Travelers

DUBAI, United Arab Emirates / RIYADH, Saudi Arabia — April 04, 2026 — WINGIE, a leading travel marketplace in the MENA region, has unveiled its next-generation AI-powered smart refund technology, designed to transform the airline refund experience into a fully digital, user-driven process.

Airline refunds have traditionally been among the most complex and time-consuming aspects of travel, often requiring lengthy interactions with call centers and involving manual processing steps. WINGIE’s latest innovation addresses these challenges by allowing travelers to initiate, review, and manage refund requests entirely through digital self-service channels, eliminating the need for direct customer support intervention.

The new system is powered by direct integration with airline infrastructure, enabling it to automatically calculate eligible refund amounts in real time. Users are presented with transparent options, allowing them to review refund details, make adjustments if needed, and approve requests with ease. Once submitted, the process advances automatically based on user selections, significantly reducing delays.

At the heart of this solution lies WINGIE’s centralized service architecture, which consolidates refund requests from multiple platforms into a single, streamlined workflow. Enhanced by artificial intelligence capabilities, this infrastructure ensures consistency across all user touchpoints while accelerating processing times and minimizing errors.

Since the rollout of the technology, WINGIE has reported a fivefold increase in operational efficiency, driven by the automation of previously manual tasks. Additionally, the platform offers 24/7 accessibility, empowering users across different markets to manage their refunds at any time, further enhancing convenience and customer satisfaction.

“Airline refunds have historically been one of the most challenging elements of the travel journey,” said Orkun Özkan, Chief Flights Officer at WINGIE. “With this innovation, we are redefining the process by making it fully digital and user-controlled. By combining centralized service systems with AI, we are enabling travelers to handle refunds independently and efficiently. This represents a significant milestone in advancing fully digital after-sales services within the travel industry.”