Dubai Awards Hamdan Flag for Excellence in Government Services 2025

Photo : Dubai Government Media Office

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai, gave the Hamdan Flag to the General Directorate of Identity and Foreigners Affairs. This award was given because the team did great work in following the Services 360 policy, which helps make government services smooth, quick, and ready for the future.

Sheikh Hamdan said that this success follows the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. He explained that government services in Dubai are not just about fixing problems—they try to think ahead and make life easier for everyone. He said the Services 360 policy is not just about rules or steps. It helps bring people, businesses, and government together to create helpful and easy services using smart tools and clear planning.

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So far, 997 services have been changed under this policy. This has helped save AED 2.3 billion for people and AED 1.6 billion for government departments. Sheikh Hamdan praised the workers who made these changes possible through teamwork and planning. He said each group that helped is now part of Dubai’s journey toward greatness.

The General Directorate of Identity and Foreigners Affairs was specially thanked for putting people first and following Dubai’s idea of one strong, connected government. Sheikh Hamdan said, “The Hamdan Flag is for results that really help people. I’m proud to give it to this team for making their services smart, fast, and useful.”

• Sheikh Hamdan also gave other awards:
• Dubai Customs won for the Best Pioneering Initiative.
• Dubai Police won for the Best Digital City Experience.
• Roads and Transport Authority (RTA) received praise for winning the highest customer trust score for the second year.
• He also congratulated all the other teams that were part of the final group for showing strong efforts to improve services.
• Big Results from Services 360

In the second stage of the Services 360 policy, the results were amazing:

• AED 2.3 billion saved for people using the services
• AED 1.6 billion saved for government teams
• 93% less waiting time and fewer visits
• 63% fewer documents or steps needed
• 59% faster processing time
• 56% quicker service finish time

Nine Teams in the Final List for the Hamdan Flag:

• Dubai Electricity and Water Authority
• Community Development Authority
• Roads and Transport Authority
• General Directorate of Identity and Foreigners Affairs
• Dubai Municipality
• Dubai Police
• Department of Economy and Tourism
• Dubai Customs
• Mohammed Bin Rashid Housing Establishment

Award-Winning Ideas:
Dubai Customs got an award for its Cross-Border e-Commerce project, which helps check goods fast and supports Dubai as a big place for online selling.

Dubai Police won for the Ahsan Allah Aza'akum service, which makes it easier to manage things after someone’s death. It was made with help from other government groups like DEWA, DHA, RTA, and more. The service will soon be made available to more people.

Other top ideas in the Digital City Experience category were:

Electric car driving experience by Dubai Electricity and Water Authority

Land grants digital service by Mohammed Bin Rashid Housing Establishment

Vehicle licensing by Roads and Transport Authority

RTA was also praised for getting the highest score in customer trust two years in a row.

How the Winners Were Chosen
The Hamdan bin Mohammed Programme for Government Services looks at services using five main points:

1. Good results that help people
2. Teamwork between departments
3. New and fresh ideas
4. Helpful service attitude
5. Long-lasting improvements

People living in Dubai also gave their feedback, which was used to help choose winners.

Mr. Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, said that the good results show how Dubai’s strong leadership and smart planning turn ideas into real changes that help people.

Mr. Hamad Al Mansoori, Director General of Digital Dubai Authority, said adding the new Digital City Experiences award shows how much the government is working together. He said the Dubai Police's win in this area proves they are working hard to give fast, smart, and helpful digital services.

Dr. Hazza Khalfan Al Nuaimi, from the General Secretariat of The Executive Council, said the programme is now a full system for building, improving, and checking government services. The Hamdan Flag, he said, stands for turning big plans into real results.

Ms. Eman Al Suwaidi, Director of Assessment and Studies, said that this year showed a clear jump in joined-up services across government. She said the programme keeps pushing new ideas and better ways to help people using shared thinking, teamwork, and smart tools.