Dnata Wins Etihad Catering Deal At Jordan’s AMM Airport

Photo: Dubai Government Media Office 

dnata, one of the world’s most trusted air and travel service providers, has achieved another major milestone. The company has proudly announced that it has signed a new multi-year contract to offer inflight catering services to Etihad Airways—the national airline of the United Arab Emirates (UAE)—at Queen Alia International Airport (AMM) in Amman, Jordan.

This partnership between dnata and Etihad Airways means that passengers flying on the 14 weekly flights between Amman and Abu Dhabi will enjoy delicious meals created and served by dnata’s professional team. Over the course of one year, dnata’s staff in Jordan will prepare and uplift more than 90,000 meals, ensuring travelers receive top-quality food and a memorable dining experience during their flight.

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Commitment to Quality and Excellence

Dana Kamal Adwan, the CEO of dnata Catering & Retail Jordan, expressed her excitement and pride about this new partnership. She stated, “Etihad Airways is known for its high standards in service and hospitality, and we are honored to be chosen as their catering partner. This agreement reflects our team’s passion for food, strong operations, and ability to meet airline needs every single day.”

She also added that dnata’s catering team will focus on crafting menus that highlight locally inspired flavors while also maintaining the elegance and balance needed for premium cabins. From business class to economy, every passenger will receive meals that are both delicious and beautifully presented.

How Big Is This Partnership?

To understand the impact of this contract, it helps to know just how active dnata is in Jordan and beyond:

• More than 30 airlines currently receive catering services from dnata in Jordan.

• The dnata team in Jordan includes over 400 catering professionals.

• In the financial year 2024-2025 alone, dnata uplifted more than 4.5 million meals for over 24,000 flights at Queen Alia International Airport (AMM).

This means that dnata is not just a small player—they are a major part of the aviation food industry, making sure that travelers receive high-quality meals every time they fly.

Who Is dnata?

For those who may not know, dnata is short for Dubai National Air Travel Agency. It is one of the largest and most respected providers of air and travel services in the world. The company is based in Dubai and operates in many countries around the globe.

dnata offers a wide range of services including:

• Ground handling (helping airlines with baggage, boarding, and more)

• Cargo services (handling air freight)

• Travel services (for both businesses and individuals)

• Catering and inflight services (which is what this news is all about)

Its catering division is especially strong. The company employs more than 10,400 catering professionals who, together, prepare over 110 million meals each year. These meals are served on different types of airlines, including:

• Full-service airlines

• Low-cost carriers

• VIP and private airlines

dnata operates from more than 60 locations around the world, which shows the massive scale of their operations.

Why This Contract Matters

This partnership with Etihad Airways at Queen Alia International Airport is not just a regular deal. It is a long-term agreement that shows how much trust Etihad Airways has in dnata’s services.

Etihad Airways is a well-known airline in the Middle East and globally. It is recognized for providing luxury experiences to passengers, especially in its business and first-class cabins. For such a respected airline to choose dnata as its catering partner means dnata has proven its ability to deliver quality, consistency, and innovation.

Passengers flying from Amman to Abu Dhabi will now enjoy meals that meet high international standards, designed and prepared by some of the most skilled chefs and kitchen staff in Jordan.

Locally Inspired, Globally Delivered

One of the highlights of dnata’s approach to catering is their effort to create meals that reflect local tastes. By combining Jordanian culinary traditions with international flavors, dnata aims to make every inflight meal a delightful part of the journey.

Passengers can expect dishes that are not only nutritious and fresh but also showcase the rich culture of the region. Whether it’s a hot entrée or a light snack, every item will be made with care, aiming to please travelers from all over the world.

The Bigger Picture: A Boost for Jordan's Aviation Sector

This agreement is also good news for Jordan’s aviation and tourism sectors. As more international airlines like Etihad Airways continue to strengthen their services in the country, it boosts confidence in the quality of infrastructure and service providers in Jordan.

Having a global company like dnata operating and expanding in Jordan also creates job opportunities and enhances the skills of local workers in hospitality and aviation-related services.

What’s Next for dnata?

dnata shows no signs of slowing down. With operations in dozens of countries and a reputation for reliable service, the company continues to grow in both size and influence.

This contract with Etihad is likely just one of many new partnerships as dnata continues to expand its footprint in the Middle East and around the world. The company’s ongoing focus on innovation, quality, and customer satisfaction keeps it ahead in the competitive world of inflight services.

dnata has won a big multi-year contract to provide inflight meals to Etihad Airways at Queen Alia International Airport in Jordan. This partnership involves preparing over 90,000 meals each year for 14 weekly flights between Amman and Abu Dhabi. dnata’s team, known for their skill and dedication, will work closely with Etihad to ensure passengers enjoy a first-class dining experience, no matter which class they are flying in.

This collaboration is a strong sign of dnata’s leadership in global aviation catering, and it brings exciting opportunities for both companies as well as the passengers they serve.