Shifting to a New Apartment in UAE? Easy Checklist to Avoid DEWA and Internet Problems

Smooth Move: Your Easy Checklist to Avoid DEWA and Internet Hassles in the UAE

Moving to a new apartment in the UAE can be exciting. But it can also be stressful. Between packing, hiring movers, signing rental contracts, and final inspections, many people forget small but important things—like setting up DEWA (Dubai Electricity and Water Authority) or installing the internet on time.

If you're moving to a new home in the UAE, this easy checklist will help you avoid delays, extra costs, and stress—especially with DEWA and internet services.

1. Tell Your Landlord or Agent Early

Let your current landlord and new landlord know about your move early. This gives them time to prepare your documents.

You’ll need:

• Ejari (rental certificate in Dubai) or tenancy contract

• Emirates ID

• Passport and visa copy

• Move-in or move-out permission from the building

These documents are needed when setting up your new DEWA or internet service.

2. Cancel or Transfer Your Current DEWA Account

If you’re moving to a new place in Dubai, you must cancel your DEWA account or transfer it.

Steps to cancel DEWA:

• Go to the DEWA website or app

• Click “Deactivation of Electricity/Water (Move-Out)”

• Pay all unpaid bills

• Enter the final meter reading date

• Add your new address for refund of the deposit (if any)

You’ll receive a final bill and a clearance certificate after the process is complete.

3. Set Up DEWA in Your New Apartment

To activate DEWA in your new home:

• Register your Ejari certificate

• Submit your documents (passport, visa, Emirates ID, Ejari)

• Go to DEWA’s website or app

• Choose “Move-In”

• Pay the deposit (AED 2,000 for flats, AED 4,000 for villas) and activation fee (around AED 130 + VAT)

DEWA will be active within 24 hours. Do this 2 days before moving so your water and electricity are working when you arrive.

4. Cancel or Transfer Your Internet Connection

Internet companies like Etisalat and du need 7–10 days' notice before moving or canceling.

To transfer internet:

• Call the customer care or visit a service center

• Tell them your move-out and move-in dates

• Provide your new address and Ejari number

• Give ID and tenancy documents

• Book a technician visit for setup at your new place

If you're canceling early, there may be a fee. Ask the company before making a decision.

5. Internet Installation Takes Time

Don't wait until the last day to install internet. It needs:

• ID checks

• Technician scheduling

• Check if your new building supports that internet company

Usually, it takes 2 to 5 working days. If you work from home or have kids using Wi-Fi, book it early.

Tip: Show your building access form to the technician when they arrive.

6. Change Your Address in All Places

Once DEWA and internet are active, update your new address with:

• Your company (HR department)

• Your bank

• Food and delivery apps

• RTA (Salik or vehicle registration)

• Telecom services

• Government portals (like UAE Pass or ICA)

This helps you get your mail, deliveries, and avoid legal problems.

7. Get Move-In Permission from the Building

Most UAE apartments need move-in permission. To get it:

• Show your tenancy contract and Emirates ID

• Pay a refundable deposit (if needed)

• Share details of your moving company

• Get approval for elevator and loading use

Some buildings allow moving only on weekdays or during certain hours. Always check the rules.

8. Inspect the New Apartment Before Moving In

Before putting in your furniture, do a walk-through check with your landlord or property manager. Look for:

• Water leaks

• Lights or AC not working

• Broken cupboards

• DEWA meter and internet ports

Take photos of any issues. This can help avoid problems when you move out later.

9. Choose a Trusted Moving Company

Many UAE buildings have rules at the gate or building entrance. Choose a licensed mover who understands these rules.

Ask if they can:

• Pack and unpack your things

• Take apart and rebuild furniture

• Offer insurance for broken or lost items

10. Keep All Receipts and Proof

After you move, keep copies of:

• Your new DEWA setup confirmation

• Internet transfer or cancellation

• Move-in permit from the building

• Final DEWA bill from the old apartment

• Contract with your movers

These are useful if you need proof of address, want to claim a refund, or if any issues come up later.

Disclaimer:

The information in this article is provided for general guidance only. Readers are advised to verify all procedures and requirements with official UAE authorities or service providers, as rules may change over time. This content has been prepared in good faith by DXB News Network and does not substitute official advice or legal consultation.