Delhi Woman Slams IndiGo for 8-Hour Flight Delay

Post by: Layla Badr

Photo: LinkedIn/@Dirgha Gupta

A woman from Delhi, Dirgha Gupta, shared her anger on LinkedIn after her friend’s IndiGo flight from Delhi to Hyderabad was delayed for more than 8 hours. The flight was supposed to leave at 9:30 PM on April 11, but it finally took off at 5:37 AM on April 12.

Dirgha called out the airline for poor handling of the situation. She said the whole experience was full of “mismanagement, misinformation, and apathy.” In her LinkedIn post, she also shared a video from inside the plane showing frustrated passengers standing and speaking to the airline staff. Some people were even seen opening overhead bins.

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Dirgha wrote, “What should’ve been a smooth 2-hour flight turned into a 9+ hour nightmare. The airline gave false reasons like bad weather, even though the skies were clear and other flights were flying normally. There was no crew for hours, and we were given confusing updates every 20-30 minutes. Passengers were left waiting in airport buses, getting bitten by mosquitoes. No food, no help, and no responsibility from the airline.”

She also said that the ground staff simply told passengers, “We can’t do anything.”

According to Dirgha, from 9:30 PM to 5 AM, passengers felt helpless and completely exhausted. She added that this was not just a delay—it was a serious violation of passenger rights, as stated in DGCA (Directorate General of Civil Aviation) rules.

IndiGo later gave a public reply. The airline said, “Ms. Gupta, thank you for speaking with us. The delay was because of a severe thunderstorm and heavy air traffic in Delhi, which were not in our control. We understand the inconvenience caused and appreciate your patience.”

However, Dirgha was not happy with this explanation. In a follow-up post, she said, “This is a false reason. Flights were taking off after 9 PM, and operations were back to normal. Still, our flight was stuck. Even at 4:30 AM, passengers were not allowed to get off the plane. We were sitting inside for more than 3 hours with barely any communication.”

She ended her post by saying that passengers deserve to be treated better.

So far, IndiGo has not replied to Dirgha’s second post.

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