DP World Launches Advanced Digital Customs Platform in Kenya

In a major push towards modernizing trade, DP World has partnered with Kenya’s Electronic Citizen Solutions (eCitizen) to roll out its cutting-edge digital customs platform, CARGOES Customs, through the government’s flagship services portal. The long-term agreement, signed recently in Nairobi, aims to revolutionize customs processes for importers, exporters, and authorized agents.

CARGOES Customs is among the world’s most advanced systems for managing customs declarations. It provides a streamlined, secure, and efficient alternative to the legacy Kenya Revenue Authority (KRA) Customs system. By integrating with eCitizen, the platform offers a next-generation channel for customs clearance, enhancing trade flow and operational efficiency.

Mahmood AlBastaki, COO of Digital Trade Solutions at DP World, stated, “Our partnership with eCitizen to expand the use of CARGOES Customs marks a major step forward in making trade in Kenya faster and more secure for merchants, traders, and customs authorities. DP World’s industry-leading technology is driving value for the global supply chain. CARGOES is at the forefront of digital trade facilitation, and we will continue to build smarter systems that help trade flow seamlessly.”

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The eCitizen platform already serves as a central hub in Kenya’s trade ecosystem, including payment services for Kenya Ports Authority (KPA) operations. With this collaboration, traders will benefit from electronic payments via digital wallets and bank transfers, while government agencies gain access to AI-enabled risk management tools. The system also supports KRA Customs in enhancing inspection processes, revenue collection, compliance monitoring, and overall operational efficiency.

Evid Sibi, Director of ECS, emphasized, “At ECS, simplifying complex systems into transparent, practical solutions is at the heart of what we do. We are proud to partner with industry leader DP World to deliver a next-generation digital customs platform that accelerates Kenya’s digital transformation. Together, we can empower KRA Customs, traders, and government agencies with a solution that drives efficiency and unlocks new opportunities for growth in a rapidly evolving Kenya.”

As part of DP World’s global Digital Trade Solutions strategy, the rollout of CARGOES Customs demonstrates the company’s commitment to supporting governments and businesses with digital platforms that simplify trade, improve compliance, and strengthen connectivity across supply chains.

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