UAE Authority Issues Alert on Crowdstrike Technical Glitch

Post by: Dr. Amrinder Pal Singh

Amid global outages affecting major airlines and banks, UAE authorities issued an alert on Friday, urging Crowdstrike software users to avoid any software updates.

"We inform you that there is a technical defect in the Crowdstrike software update that may affect the electronic systems of the institutions that use it," stated the UAE's Telecommunications and Digital Government Regulatory Authority (TDRA) in a post.

Users are advised to refrain from performing any updates or downloads until the issue is resolved.

Cybersecurity firm CrowdStrike acknowledged reports of a Windows vulnerability on one of its servers. The TDRA is actively monitoring the situation.

Crowdstrike, a US-based cybersecurity technology firm, serves major institutions worldwide. In Australia, media, banks, and telecom companies experienced outages, which the government linked to a Crowdstrike issue.

When Reuters contacted Crowdstrike's technical support on Friday, they received a recorded message stating awareness of reports of crashes on Microsoft's Windows operating system related to its Falcon sensor, without mentioning Australia.

Australia's National Cyber Security Coordinator Michelle McGuinness's office posted on X, stating there was no information suggesting the outage was a cybersecurity incident.

The outages had widespread effects, with Spain reporting a "computer incident" at all its airports, and Ryanair, Europe’s largest airline by passenger numbers, warning passengers of potential disruptions affecting “all airlines operating across the network," though the nature of the disruptions was unspecified.

AWS cloud service provider stated it was "investigating reports of connectivity issues to Windows EC2 instances and Workspaces within AWS."

It remains unclear whether all reported outages were linked to Crowdstrike problems or if other issues were involved.

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